Below you will find our current Winter Family Weekend Payment and Refund Policy. Please read it carefully as this is the official policy in-force at the date and time of purchase. If you have any questions or comments about this policy, please do not hesitate to contact us.
Effective immediately, the following payment policy MUST be adhered to.
THERE ARE NO EXCEPTIONS, ALL individuals who ask United Church of God, an International Association (UCG) to do them the gratis courtesy of arranging for and helping to process their activity or other fees for this 2019 Winter Family Weekend MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY. Any exceptions must be evidenced by a separate written agreement with UCG to be honored.
All donations to the United Church of God are non-refundable.
Our policy is to collect payment on the date of the order. Purchases made too late to be collected at the time of the order, must be paid at the Winter Family Weekend prior to use of the purchased product or service and may be subject to at-the-door pricing.
The Church is not responsible for damages caused by accidents or injuries to attendees that are not caused by the Church or its agents. There may be a small amount of (secondary) 'no fault' accident coverage available ($10,000 or less) for Church affiliated attendee injuries if they occur during Church sponsored activities, but because this coverage is so limited the Church encourages all attendees to also carry more complete medical/ health care insurance coverage of their own.
Refunds - Not Attending the Weekend If you are not able to attend the Winter Family Weekend the Church's home office may be able to issue a refund, but it might not be processed for up to 45 days of the end of the Winter Family Weekend. We may be able to issue a refund sooner if the cancellation occurs before December 12, 2019.
Activity Refunds Changes to Winter Family Weekend activities requested online prior to December 12, 2019 for which a deposit or full payment was made should be honored with a refund which can be requested at the UCG information desk at the Winter Family Weekend event (or by mail thereafter if there was a complete cancellation). Monies paid for activities cancelled on or after December 12, 2019 will not be refunded.
Please contact us at the home office via telephone (513-576-9796 ) or e-mail (firstname.lastname@example.org) if you have any questions concerning this policy. We value you and strive for your satisfaction.